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Frequently asked questions

What is a SiloCloud Business user?


A user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their SiloCloud accounts to as many of their devices as they’d like (PCs, phones, tablets, etc.) at no additional charge.


Can I have fewer than 3 users on my account?


Yes. The SiloCloud Business base package includes 3 users, but you don’t need to use all the licenses right away. Since licenses can be reused, many of our customers reserve extra licenses for contractors or clients.


Can I upgrade my existing SiloCloud Basic or Plus account? How does migration work?


Yes. Moving to a Business account is easy! All your content will stay the same — your files will stay where they are, and all your settings (like shared folder relationships and linked devices) will remain the same. For admins, all your team members who already use SiloCloud will have that same experience, and anyone without an existing SiloCloud account will be prompted to sign up when you send them an invite.


Can I share files or folders with Basic/Plus users if I’m on a Business account?


Absolutely! As long as your team admin permits external sharing, you can share with any SiloCloud user, even if they’re not a member of your SiloCloud Business team. However, shared folder members who are not on your Business team will be limited by their own storage quotas. So while your team members will have more space to add and edit files in a shared folder, SiloCloud Basic or Plus users will be restricted by their personal quota.




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